Concord Auto Protect Extended Warranty Review (2020)

Concord Auto Protect Highlights

Concord Auto Protect is relatively young for an extended warranty provider. The Pennsylvania company has been in business for six years, but is available nationwide. It offers standard coverage options but at an especially low price.

Concord Auto Protect Extended Warranty Coverage

Concord Auto Protect offers three levels of coverage: Premium, Advanced, and Powertrain. Component coverage details for each are outlined in the chart below.

Each Concord Auto Protect plan has a 30-day and 1,000-mile waiting period. Coverage does not begin until both conditions are met. This is to ensure that Concord does not end up paying for a preexisting condition.

All plans are transferable to new owners and include the following perks:

• Rental car reimbursement: $75 a day for up to four days (no more than $300 per incident)
• Trip interruption coverage: $50 a day for up to three days
• Battery service and fuel delivery: $40 toward boost, jump-start, or fuel delivery cost
• Towing: $120 per occurrence
• Lockout assistance: $25 per occurrence

These are all common perks for a vehicle protection plan. The reimbursement amounts are also within industry norms.

Overall, Concord Auto Protect coverage is standard, with the powertrain warranty being a little more comprehensive than some competitors. Most powertrain warranties do not cover the cooling system or master cylinder.

Concord Auto Protect Cost

Concord Auto Protect has reasonable prices for extended car warranties. However, plans are paid upfront rather than in monthly installments. We reached out for a quote for a 2017 Ford Explorer with 45,000 miles and were quoted $1,550 for powertrain coverage or $1,725 for bumper-to-bumper coverage.

Our test vehicle had 45,000 miles on it. Your own quote may vary depending on your vehicle, mileage, and location. Concord Auto Protect also offers discounts for:

• AAA members
• Seniors
• Government and military employees
• Cars under 100,000 miles

The quotes we received from Concord Auto Protect are some of the lowest we have come across. One reason for this is that the entire cost must be paid upfront. Other extended warranty contracts can be financed on a monthly basis. The higher upfront cost may be unaffordable for some customers, but is cheaper in the long-term.

Quotes and Claims Processes

You can get a quote for a Concord Auto Protect extended warranty by using Concord’s online quote tool or by calling 888-399-2811. All contracts include a 30-day money-back guarantee.

The claims process with Concord Auto Protect is standard among extended warranty companies. Bring your vehicle to any repair shop certified by the National Association for Automotive Service Excellence (ASE^Ⓡ), and present your plan information to the mechanic, who will then contact Concord for repair authorization. Once approval is given and the repairs are performed, Concord pays the mechanic directly, and you only pay the deductible.

Concord Auto Protect Ratings and Reviews

Concord Auto Protect has a Better Business Bureau (BBB) rating of B+. It has nearly a 5.0-star customer review score based on more than 80 reviews. However, most of the positive reviews are from customers who did not have to file claims.

Customers were happy with the process of signing up for coverage, but those who tried to file claims were generally not pleased. There were a few customers who felt that the exclusions in the Concord contract were too stringent.

“After speaking with numerous people in the mechanic world, service bulletins represent approximately 70 [percent] of the issues people bring vehicles in for. Concord will not fix any of these issues, which basically renders your warranty useless. I highly suggest you avoid this company!”

– Mike V.

Mike V. also claimed in another post that a Concord Auto Protect representative reached out and offered him $500 to remove his review. If true, this may explain why there are so many positive reviews of the company despite an apparently poor record of paying out claims.

In most cases where customers were upset by the lack of coverage, Concord offered to refund the cost of the warranty contract.

Concord Auto Protect Extended Warranty: 3.9 Stars

Concord Auto Protect has some of the lowest-priced extended warranties in the business. The fact that the company may be paying customers to remove negative reviews is concerning, but there are many positive reviews from happy customers. Overall, we think Concord is a good choice for an extended warranty.

Top Recommendations for Extended Car Warranties

Prices for extended warranties are different for every customer, so it’s important to compare costs for yourself. While you’re shopping around for extended protection, check out our two top choices for coverage: Endurance and CARCHEX.

Endurance: 4.9 Stars

Endurance has a Trustpilot score of 4.2 based on more than 600 reviews and is a dependable provider. We think an Endurance extended warranty provides some of the best coverage in the industry. It offers five levels of coverage that range from basic powertrain to comprehensive exclusionary coverage.

Endurance plans also come with a one-year Endurance Elite Membership, which includes:

• Roadside assistance
• Two tire repairs/replacements per year
• Key fob replacement
• ID theft protection
• Repair financing (up to $5,000 in repair loans)
• Member rewards ($250 to spend with select partners and discounts at select merchants)

To see how much you would pay for an Endurance warranty, get a free quote for your vehicle.

★★★★★ Endurance is our pick for best direct provider with its comprehensive coverage options.

Get Quote (877) 374-1840

CARCHEX: 4.8 Stars

CARCHEX has been providing extended auto warranty contracts for over 20 years. It is accredited by the BBB, where it holds an A+ rating. In the past three years it has received fewer than 100 customer complaints through the BBB. This is quite low considering the high volume of contracts CARCHEX sells each year.

We think CARCHEX offers top-notch customer service. The CARCHEX quotes process takes less than 10 minutes, and the company can also be contacted through an instant message tool on its website.

Learn more about coverage from CARCHEX with a free, personalized quote.

★★★★★ Our research found this provider to be the best for used cars.

Get Quote (866) 254-0205