ACSI
Lincoln Tops Customer Satisfaction Index
Back in 2009, customer satisfaction with major automakers reached an overall ranking of 84 out of 100 on the American Customer Satisfaction Index (ACSI). That mark has been reached again this year, showing that new car buyers are satisfied with major automakers.
Lincoln-Mercury and Buick Top Latest Customer Satisfaction Survey
A new report detailing customer satisfaction in the auto industry has just been released, with domestic brands Lincoln-Mercury and Buick taking the top spots. The annual American Customer Satisfaction Index survey points to a slight decline overall in consumers’ satisfaction with their vehicles, but shows strong results for domestic automakers. In total, the satisfaction index…
