Customer satisfaction
Top 10 Best Automakers in Customer Satisfaction for 2017: J.D. Power
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Customer satisfaction in the automotive industry continues to increase.
Top 10 Worst Automakers in Customer Satisfaction for 2016: J.D. Power
FCA brands are being roasted in this survey.
Top 10 Best Automakers in Customer Satisfaction for 2016: J.D. Power
Overall customer satisfaction with dealer service rose in 2016.
Costco Auto Program Sales Up 16.8 Percent Compared to 2014
The Costco Auto Program is a great way to buy a new vehicle. It takes the hassle and stress out of this often torturous process by guaranteeing a low price and unprecedented levels of service.
Lexus Tops Customer Satisfaction Study While the Rest of the Industry Gets Worse
Lexus has claimed top honors on a recent U.S. customer service satisfaction study, while the industry overall saw a decline in customer satisfaction scores.
2013 J.D. Power Tire Study Shows More Favor Michelin
Michelin came out on top in three of four categories in J.D. Power’s 2013 U.S. Original Equipment Tire Customer Satisfaction Study.
Lincoln Tops Customer Satisfaction Index
Back in 2009, customer satisfaction with major automakers reached an overall ranking of 84 out of 100 on the American Customer Satisfaction Index (ACSI). That mark has been reached again this year, showing that new car buyers are satisfied with major automakers.
Driver Satisfaction with Insurance Increasing: Study
Overall, drivers are more satisfied with their insurance companies this year than last, according to J. D. Power’s 2012 U.S. Auto Insurance Study.
Marchionne Says Improving Chrysler Dealership Customer Satisfaction a Top Priority
Despite Chrysler experiencing a 26-percent growth in sales last year, CEO Sergio Marchionne is still not pleased with the customer experiences at Chrysler’s dealerships. According to the latest J.D. Power and Associates Sales Satisfaction Index Study, Chrysler Group’s Jeep, Ram and Dodge brands were three of the brands in the bottom four among mainstream, non-luxury…
Toyota and Honda Dealers Deemed Most Responsive to Customer Inquiries
Pied Piper’s study uses a patent pending process to tie ‘mystery shopping’ measurement and scoring to actual sales success.
