csi
Top 10 Best Automakers in Customer Satisfaction for 2017: J.D. Power
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Customer satisfaction in the automotive industry continues to increase.
Top 10 Worst Automakers in Customer Satisfaction for 2017: J.D. Power
Not all customers are satisfied with their dealership experiences.
Lexus, Buick Lead the Way in Customer Satisfaction
The J.D. Power 2017 Customer Satisfaction Index Study has been released.
Top 10 Worst Automakers in Customer Satisfaction for 2016: J.D. Power
FCA brands are being roasted in this survey.
Top 10 Best Automakers in Customer Satisfaction for 2016: J.D. Power
Overall customer satisfaction with dealer service rose in 2016.
Prepaid Maintenance Improves Brand Loyalty: Study
Car owners nationwide are taking advantage of complimentary or prepaid maintenance programs.
Cadillac, Buick Top J.D. Power Customer Service Index
Two American automakers have topped the J.D. Power U.S. Customer Service Index (CSI) Study for the first time.
GMC Named Best Mass Market Brand For Dealership Satisfaction
In the just-released 2013 Customer Survey Index (CSI) released by J.D. Power and Associates, GMC was the top ranked automaker among mass market brands.
Lexus Named Top Luxury Brand for Dealer Satisfaction
For the fifth consecutive year, Lexus is ranked the highest amongst luxury brands on the J.D. Power and Associates Customer Survey Index (CSI) for customer satisfaction with dealer service.
Porsche Rated Top German Brand in US for Service
J.D. Power and Associates released its 2012 U.S. Customer Service Index (CSI) and Porsche topped the list of German brands for customer satisfaction with dealer service. The study surveys satisfaction from more than 84,000 owners of 2009-2011 model year vehicles who visited a dealer service department for maintenance or repair work. Five areas are rated…
