J.D. Power and Associates
MPG Most Influential Factor in Car Buying
Gas prices may be dropping, but fuel economy is still king when it comes to deciding which vehicle to purchase.
Toyota Tops in J.D. Power Seat Quality Study
Toyota has improved its ranking in the annual J.D. Power seat quality study, and ranks first among automakers for the most cars with seats on the list.
Jaguar, MINI Top J.D. Power Sales Satisfaction Index
Jaguar and MINI have topped the latest J.D. Power and Associates Sales Satisfaction Index.
Insurance Rates Up, Customer Satisfaction Down: Study
Overall customer satisfaction with auto insurance companies are on the decline in 2013 from an all-time high in 2012.
2013 Lexus LS Tops J.D. Power Initial Quality Study
For the sixth year in a row, the Lexus LS leads the industry in J.D. Power and Associates’ 2013 Initial Quality Study (IQS).
Run-Flat Tires More Likely to Need Replacement: J.D. Power
According to a new study by J.D. Power and Associates, run-flat tires are more likely to be replaced due to a flat or a blowout compared to conventional tires.
GMC Named Best Mass Market Brand For Dealership Satisfaction
In the just-released 2013 Customer Survey Index (CSI) released by J.D. Power and Associates, GMC was the top ranked automaker among mass market brands.
Top 10 Most Replaced Vehicle Components After Three Years
Unfortunately, new cars don’t stay new and it comes a time when parts need to be replaced. If you’ve just bought a new set of wheels and are curious what might go wrong first, the team at J.D. Power and Associates has compiled a top 10 list of the most commonly replaced vehicle components after…
RAV4, Tahoe, Crosstour Top SUV Vehicle Dependability Study
J.D. Power and Associates has released its 2013 Vehicle Dependability Study, listing the top-rated SUVs from their segments.
Top 10 Cars Favored by Gen Y
How do you get Generation Y interested in cars? To answer that question perhaps the best move is to take a look at what cars they do already like. Thanks to new stats provided by J.D. Power and Associates we’ve compiled a list of the top 10 cars with the highest percentage of buyers aged…
Fuel Economy Remains Most Influential Purchase Reason: J.D. Power
Fuel economy remains the most influential purchase reason for buyers when shopping for new vehicles, according to the latest J.D. Power and Associates 2013 Avoider Study.
New Car Prices Have Stabilized: J.D. Power
For the last four years, new car prices have risen quickly as the U.S. comes out of its recent recession. But a new report shows that new car prices are beginning to level off now that automakers have been disciplined about their discounts and sales incentives.
Customers Prefer to Schedule Service Appointment by Phone
In an era where almost anything can be done online, vehicle owners still prefer to call ahead and schedule their service appointments than to schedule it online or drop by the dealership unannounced.
Porsche 911 Gets Gold in J.D. Power Initial Quality Study
For yet another year, Porsche has something to brag about thanks to J.D. Power and Associates’ Initial Quality Study, which was released today.
Are German Cars Reliable? The Myth of “German Engineering”
There are a lot of car stereotypes out there, like that Toyota builds dull appliances. While true on many fronts, the Japanese automaker does also make exciting sporty cars like the Scion FR-S, and Lexus LFA, both praised for their exhilarating rides, edgy styling and pulse-raising performance. But there’s another stereotype that needs to be…
J.D. Power Study: Auto Insurance Customer Satisfaction Dropping
Utilizing auto insurance is a reality we all must face once and a while, and according to J.D. Power and Associates, the services provided to the public are slowly getting worse. The findings from the U.S. auto claims satisfaction study show that the overall level of customer satisfaction, when it comes to the auto claims experience…
Sub-Compact and Compact Sales Growing in US
It might not make sense to trade your gas guzzler in for a more fuel-efficient car, but that doesn’t seem to be stopping people. Sub-compact and compact car sales are spiking this year, according to J.D. Power and Associates. It seems that both segments are growing, but the smaller sibling is winning out among American…
Lexus Tops in J.D. Power Vehicle Dependability Study
With Toyota vehicles dominating their segments in the latest J. D. Power and Associates 2012 Dependability Study, as a brand, Lexus claimed the top spot as the overall most dependable brand. And we know, technically Lexus is Toyota, but owners of Lexus vehicles topped the rankings with 86 problems per 100 vehicles. Toyota as a…
2012 J. D. Power and Associates Dependability Study Topped by Toyota
J.D. Power and Associates released their annual vehicle dependability study today, something consumers and manufacturers pay close attention to. “Despite facing immense challenges in 2009, automakers placed a keen focus on delivering outstanding levels of quality, which they understood would be essential to their long-term success,” said David Sargent, vice president of global automotive at…
J.D. Power Initial Quality Study Results Being Called Into Question
Car and Driver has published an article expressing its gripes with J.D. Power’s Initial Quality Study, stating that its results tell us less about a vehicle’s defects then we might think. J.D. Power’s IQS measures new-vehicle quality after 90-days of ownership and has done so since 1987, but the advent of more technologically advanced features…
Research Shows The Internet Slows Down Car Shopping Process
Buying a new car takes time. And you’d think with all the resources at our disposal, thanks to the Internet, the process would be a lot speedier. But new research out says the opposite is true. According to market research presented at the J.D. Power and Associates 2011 Automotive Internet Roundtable, the World Wide Web…
Study: Customer Treatment Trumps Price When Buying a Car
This might be an obvious piece of information, but it’s always nice to have proof – a recent study shows that when buying a new vehicle, dealer treatment is a major reason why consumers choose to buy from a specific dealer over another. The J.D. Power and Associates 2010 U.S. Sales Satisfaction Index (SSI) Study…
When it Comes to Infotainment, Japan Comes in #1
Are you in the market for a new entertainment or infotainment system for your car? A recent study by J.D. Power and Associates shows that Japanese suppliers of information and entertainment systems score highest in quality. It seems as though everyone has a satellite radio or navigation devices installed in their vehicle. And there are…
