customer service index
Top 10 Worst Automakers in Customer Satisfaction for 2016: J.D. Power
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FCA brands are being roasted in this survey.
Top 10 Best Automakers in Customer Satisfaction for 2016: J.D. Power
Overall customer satisfaction with dealer service rose in 2016.
Audi Ranks Highest Among Luxury Brands in Customer Satisfaction Survey
Audi now ranks highest in satisfaction with dealer service among luxury brands.
Top 10 Worst Car Dealerships by Brand
Buying a new car can often come down to the dealership experience and not all facilities deliver the same level of quality service.
Prepaid Maintenance Improves Brand Loyalty: Study
Car owners nationwide are taking advantage of complimentary or prepaid maintenance programs.
Cadillac, Buick Top J.D. Power Customer Service Index
Two American automakers have topped the J.D. Power U.S. Customer Service Index (CSI) Study for the first time.
Customers Prefer to Schedule Service Appointment by Phone
In an era where almost anything can be done online, vehicle owners still prefer to call ahead and schedule their service appointments than to schedule it online or drop by the dealership unannounced.
Lexus, MINI Top J.D. Power Customer Satisfaction Index Survey
For the third year in a row Lexus has taken the top spot in J.D. Power’s annual Customer Service Index Study, which rates the satisfaction by owners and lessees of their dealership service department. On a 1,000 point scale, Lexus achieved 846 points, with Jaguar placing second at 837 and Cadillac third at 830 in…
Jaguar #1 in Sales Satisfaction, says J.D. Power
Jaguar has once again been awarded the top spot in the J.D. Power & Associates Sales Satisfaction Index (SSI) Study. After missing out for 2007, Jaguar’s return to the top of the list is the company’s fourth first-pace ranking in the past five years. The Study, which has been run by J.D. Power for the…
