Insurance Rates Up, Customer Satisfaction Down: Study By Jason Siu Jun 26 2013 Share this Article Tweet Overall customer satisfaction with auto insurance companies are on the decline in 2013 from an all-time high in 2012. Continue Reading... Filed under: Featured ArticlesTags: auto insurance, automotive insurance, car insurance, insurance, insurance customer satisfaction, j.d power, J.D. Power and Associates, J.D. Power study