customer satisfaction index
Lexus, Buick Lead the Way in Customer Satisfaction
The J.D. Power 2017 Customer Satisfaction Index Study has been released.
Porsche Rated Top German Brand in US for Service
J.D. Power and Associates released its 2012 U.S. Customer Service Index (CSI) and Porsche topped the list of German brands for customer satisfaction with dealer service. The study surveys satisfaction from more than 84,000 owners of 2009-2011 model year vehicles who visited a dealer service department for maintenance or repair work. Five areas are rated…
