Service
The 8 Automakers with the Worst Service Departments
According to J.D. Power.
New Technology Easily Diagnoses Engine Issues in Seconds
What if you could accurately detect engine problems in just seconds without disassembling a single component?
Ford Launches Parts Line For Non-Ford Cars
Ford dealers will now be able to service non-Ford vehicles more efficiently.
Jeep Will Fix Flaw Exposed by Previous Recall
In the wake of one recall, Chrysler is crying “mea culpa” on another exposed by the previous fix.
Toyota Opens New Training Facility in Japan
Toyota is putting its focus back on quality after several years of experiencing issues that have gotten their fair share of negative press.
Lincoln Cuts Free Maintenance Program in Half
Starting with its 2014 model years, Lincoln will be cutting its free maintenance program from four years and 50,000 miles to two years and 24,000 miles.
Ask AutoGuide – What Kind of Oil Should I Use?
Every week Ask AutoGuide provides iron-clad vehicle-shopping advice to distressed, confused or otherwise bewildered consumers. Whether they’re in the market for a family-friendly crossover or something that’s good in winter weather, the Oracles of all things automotive have been there to lend some helping hands. But this week they’re taking a slightly different approach.
How Rolls-Royce Handles a Recall
Super-luxury automaker Rolls-Royce just announced a recall of its 2013 Phantom lineup. Call backs are never a good thing, but they can be especially embarrassing at the ultra-premium end of the market. How does the company treat its “high rolling” customers when something unexpected happens?
Saab Customer Support Program Launched
Saab is dead, but that isn’t stopping Saab Parts North America (SPNA) from launching a support program for recent owners.
Two-Tier Pricing, Mandatory Upgrades Concern Dealers
The National Automobile Dealers Association (NADA) is tackling two contentious issues facing new car dealers in the U.S. today: two-tier pricing programs and mandatory facility upgrades.
New BMW Commercials Highlight ‘Ultimate Service’
Luxury cars are expensive to maintain, but a little-advertised program called “Ultimate Service” takes care of that for folks who buy a new BMW.
BYD Establishes Office In California
BYD, China’s 4th largest automaker, has finally established a location in Southern California, although the digs are modest to say the least. BYD’s new home in America is an office within a used car dealership in Glendale, a Los Angeles suburb. According to reports, the dealership is being used to train BYD technicians, and BYD…
GM Planning to Axe ‘Goodwrench’ Service Brand
A source also said that dropping the Goodwrench brand would likely only apply to the US – in Canada the brand would continue as it enjoys greater cachet north of the border.
